※ NOTICE ※
This is not available for exchange or refund because of hygiene products
Worldwide shipping is available with DHL.
Free shipping on orders over USD 120.
Delivery time is approximately 3–15 working days, but we cannot guarantee exact delivery times because these estimates may be subject to change based on product shortages and local transportation issues.
Tracking can be checked on MY PAGE. Click here to track.
XEXYMIX will gladly accept unworn, unwashed products with original tags in sellable condition for return within 7 days after receiving the items.
To see full policy. Click here.
※ Non-Returnable Items ※
- Washed, torn, perfumed sprayed, items without tags are not returnable.
- For hygiene purposes, panties and beauty items are not returnable.
You may change only sizes and colors of your selected item(s) on the same day you place your order (based on Korean Standard Time).
We are currently not set up for exchanges due to international shipping reasons, so please follow our return policy.
Shipping cost is calculated based on the weight of the items.
We offer free shipping for purchase over USD 100.
Shipping is being delayed because of COVID-19 and Huge increase of package.※
Once your transaction is complete, your ordered items will be shipped to the international distribution center in 3~5 business days.
International distribution center then ships your order to its final international destination.
Most in-stock items will arrive 7~15 business days after receipt of your order.
Once items are dispatched, you can't cancel or change order.
You can contact to our customer service for any order related question or request.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
firstname.lastname@example.org (Closed on Sat / Sundays and Korean National Holidays)
We accept Visa, Matercard, Paypal, WeChat pay, Alipay.
If you need partial cancellation, please contact to email@example.com
Generally it takes 5-10 business days for the refund to process into your account, depending on how your bank processes the refund.