XEXYMIX will gladly accept unworn, unwashed products with original tags in sellable condition for return within 7 days after receiving the items.
All top items with the enclosed bra pads should be returned with the bra pads.
We currently do not generate return labels for international shipments.
Customers will be responsible for return shipments. and all extra costs (import duties, taxes and custom clearance and etcs) are deducted from return values.
We are not responsible for any lost or stolen merchandise that occurs during return shipping.
If your final order value after being deducted refund value is below USD 120, the free shipping amount of 20.00 USD will be deducted from your refund amount.
In the case of pre-paid shipping fees, there will not be any deductions from your refund amount.
※ Non-Returnable Items ※
- Washed, torn, perfumed sprayed, items without tags are not returnable.
- For hygiene purposes, panties and beauty items are not returnable.
You may change only sizes and colors of your selected item(s) on the same day you place your order (based on Korean Standard Time).
Please contact us via email: firstname.lastname@example.org
EX) [Exchange Request] 12345678_XE1_1234567
We are currently not set up for exchanges due to international shipping reasons, so please follow our return policy.