Help

Delivery Methods and Costs

We use UPS for international shipping.
The shipping cost may vary depending on the delivery address and how many items you purchase.
We offer free shipping on all orders over $100.

Our Shipping Process

Once your transaction is complete, we start working on your order immediately and ship your order as soon as possible, so we are not able to make any change or modification to your order after your order is provided to shipping label. We work on ordering and ship packages during the business week and do not work during weekend.
- Our international distribution center confirms your package and UPS provides tracking number to your packages in 2 business days.
- Everything is good to go. Then, they will ship out your package.
- Once your package is out from our international distribution center, they email the status of your shipping. You can access to check where your package is on UPS.com. If you do not get any email, please contact to xexycs@brandxg.com.

The shipping time may vary depending on th delivery address, but it normally takes up to 7~10 business days after your order confirmation.

Exchange and Return

You have 30days from the date you order.

Underwears such as panties, swimwears(bottoms), socks, and season-off are not enable to exchange or return.
You can change the size or colour of your items as long as items are not damaged and still have a tag.

Contact To for details

Our Service Hours

Open on Mon to Fri
Close on Sat / Sunday and Korean National Holidays
More enquiries

Payment Method

We accept Visa, Matercard, Paypal, WeChat pay, Alipay.
If you need partial cancellation, please contact to Xexymix customer center.
Generally it takes 3-14 business days for the refund to process into your account, depending on your bank or credit card company.