Frequently Asked Questions

Orders

Q. Where to check an order?
A. You can check your order status on My page -> Order List, or simple click order status on our site footer.
Q. How to cancel an order?
A. You can cacel the order before tracking number is issued but once it is issued, you are not able to cancel it.
Please email Xexymix CS Team about cancelling your order.

Return/Exchange

Q. Can I return or exchange?
A. You can return items in original condition (with tags attached) within 30 days. Untagged, damaged, or washed item, underwear, socks, and season off items are not eligible for return or exchange.
Return or exchange shipping fee will be paid by the customer.
If you're applicable for above condition, please email us.

International Shipping

Q. When will get a package?
A. It usually takes additional 3-5 business days for international shipping.
Q. Where to check a tracking number?
A. Tracking number is assigned after the package leaves the international distribution center.
As we advised above, it takes 3-5 business days for handling & dispatching item,
so please check your tracking number few days after order placement.
Q. How much tax will be paid?
A. Any import duties and taxes are charged as custom policies by recipient's country.
If you have any questions related to customs charges you are advised to contact your local customs office.
Please note that you are responsible with ensuring to comply with laws and regulations of the country of destination.
Xexymix does not have any responsibility on these additional charges that may apply.

If you can't find the answer you're looking for, please contact us