Frequently Asked Questions

Orders

Q. Is my order placed?
A. You can check your order status on My page -> Order List, or simple click order status on our site footer.
Q. Can I cancel my order?
A. You can cancel the order before goods are dispatched from the warehouse.
Once order has been dispatched from our warehouse, order cannot be cancelled.

Return/Exchange

Q. Can I return or exchange?
A. You can return items in their original condition (with tags attached), to us within 7 days of receipt Damaged or washed item, underwear, socks, and season off items are not eligible for return or exchange.
Return or exchange shipping fee will be charged to the customer.
If you're applicable for above condition, please email us when making refund or exchange.
Q. How do I return a faulty product?
A. Please email us with images of the fault and we will be able to advise you further.
After we review images, we can walk through the next step of the return and refund.

International Shipping

Q. When will I get my package?
A. It usually takes 2-3 business days to handle and dispatch item from the warehouse to international distribution center, and it takes additional 3-5 business days for international shipping.
Q. I can't find the shipment tracking number.
A. Tracking number is assigned after the package leaves the international distribution center.
As we advised above, it takes 2-3 business days for handling & dispatching item,
so please check your tracking number few days after order placement.
Q. How much tax will I pay?
A. Any import duties and taxes are charged as custom policies by recipient's country.
If you have any questions related to customs charges you are advised to contact your local customs office.
Please note that you are responsible with ensuring to comply with laws and regulations of the country of destination.
Xexymix does not have any responsibility on these additional charges that may apply.

If you can't find the answer you're looking for, please contact us