Shipping / Return

Shipping

Shipping cost
Shipping cost is based on the weight of the package
We do free Worldwide shipping for purchase over USD 100
(But, custom tax will be charged by customer. More detail is in Tax board as below)
Tax / Other extra charge
International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination.
To make sure, Plesae contact with the customs in your country
All related fees are the responsibility of the recipient. You may also be required to pay a brokerage (handling) fee for the shipment.
These charges are separate from your shipping charge and you will be billed directly for them.
In addtion, If you reject the package, you still need to pay for tax and we can refund the items except the shipping fee ($20)

For reference, England will be charged 13% for order amount as custom tax
Shipping period
World wide shipping takes 7-15 business days
It might be delayed few days more when some item is out of stock

To Ware house In Korea
1-2 days
> Arrived in selected country
2-3 days
> Customs process
2-3 days
> Delivery
3-4 days

Return

STEP 1
Send an email to
> STEP 2
Send us
the package back
> STEP 3
Arrived in XEXYMIX
check the item condition
> STEP 4
Proceed
the Refund

Return/Exchange are available within 7 calendar days after delivery of the product
Please make sure to contact with XEXYMIX CS team first before sending the package
We do not have a responsibility of Loss if there is any package without notice

In terms of 'FREE SHIPPING', the customer is in charge of round-trip shipping fee when do return (shipping fee from your country to Korea) + (shipping fee from Korea to your country)

We will pay for a surchage of Refund/Exchange if the item has a failure

*Please be noted, [1+1], [EVENT], [Limited Time Offer] are not available for Exchange/Refund
The enclosed bra pad should be come with Bra top for Exchange/Refund

STEP 1 Please send your Order no. and item you want to refund to We will reply for return address
STEP 2 Write down the item name and order no. in the slip and send to XEXYMIX warehouse. The shipping fee will be chagred to customer unless the item has a failuer
STEP 3 Review items in XEXYMIX warehouse. The item should be not damaged, unwashed, unworn with original Tag.
STEP 4 The Refund will be proceed after reviewing the item. It will take 3-5 business day

Exchange

Our exchange procedure is simply refund first and order them again.
Please follow "Return" steps and place a new order