Frequently Asked Questions
- Q. Where can I check my Order/Shipping status?
- A. You can check your order status on Mypage
Local shipping(Korea) cannot be tracked, please check 2-3days after order confirmation
- Q. How can I cancel?
- A. Order cancel is avaiable only same day you ordered via email (same day till 3pm)
Once the world shipping begin, please proceed Refund process
- Q. How can I change my order details?
- A. Address change is available within 2days after order confirmation via email
- Q. How can I pay?
- A. We accept Visa, Matercard, Paypal, WeChat pay, Alipay
- Q. What is the refund policy?
- A. Please find "shipping/return" banner above
Available within 7 calendar days after delivery of the product
- Q. Any benefits for Members?
- A. We offer $5 coupon once registered
- ◎Membership details
- XEXYMIX Membership Program
Total spent $ 1~199
- 5% discount on entire order
Total spent $200~499
- 7% discount on entire order
Total spent $ 500~999
- 10% discount on entire order
※ Discount (%) will apply automatically at checkout.
Total spent $1000 and more
- 15% discount on entire order
※ 1+1 & SET / SALE Category is excluded.
- All inquiries about order and item is available via email
Mon-Fri : Reply in 24hrs (Weekend/Korea national holiday- OFF)