Frequently Asked Questions

Orders

Q. Where can I check my Order/Shipping status?
A. You can check your order status on Mypage
Local shipping(Korea) cannot be tracked, please check 2-3days after order confirmation
Q. How can I cancel?
A. Order cancel is avaiable only same day you ordered via email (same day till 3pm)
Once the world shipping begin, please proceed Refund process
Q. How can I change my order details?
A. Address change is available within 2days after order confirmation via email
Q. How can I pay?
A. We accept Visa, Matercard, Paypal, WeChat pay, Alipay
Q. What is the refund policy?
A. Please find "shipping/return" banner above
Available within 7 calendar days after delivery of the product

Membership

Q. Any benefits for Members?
A. We offer $5 coupon once registered
Membership details
- XEXYMIX Membership Program
HELLO
New member
$5 off coupon
LIKE
Total spent $ 1~199
5% discount on entire order
LOVE
Total spent $200~499
7% discount on entire order
PRINCESS
Total spent $ 500~999
10% discount on entire order
QUEEN
Total spent $1000 and more
15% discount on entire order
※ Discount (%) will apply automatically at checkout.
※ 1+1 & SET / SALE Category is excluded.

Customer Service

All inquiries about order and item is available via email

Mon-Fri : Reply in 24hrs (Weekend/Korea national holiday- OFF)