Frequently Asked Questions

Orders

Q. Where can I check my Order/Shipping status?
A. You can check your order status on Mypage
Local shipping(Korea) cannot be tracked, please check 2-3days after order confirmation
Q. How can I cancel?
A. Order cancel is avaiable only same day you ordered via email (same day till 3pm)
Once the world shipping begin, please proceed Refund process
Q. Can I change the color/size of what I just ordered?
A. To modify an order is avaiable only same day you ordered via email (same day till 3pm)
Once the world shipping begin, please proceed Refund process
Q.I forgot to add items to my order, can I make a change before it ships?
A. It is hard to add items after checking out, but we can help to cancel the order befor shipping it out from our cargo.
And then please re-order what you want again
Q. How can I change my order details?
A. Address change is available within 2days after order confirmation via email
Q. How can I pay?
A. We accept Visa, Matercard, Paypal, WeChat pay, Alipay
Q. What is the refund policy?
A. Please find "shipping/return" banner above
Available within 7 calendar days after delivery of the product

Customer Service

All inquiries about order and item is available via email

Mon-Fri : Reply in 24hrs (Weekend/Korea national holiday- OFF)