HOW TO PROCESS RETURNS?
1. Contact us on mail as example with items you want to get refund. CS mail is firstname.lastname@example.org
EX) [Refund Request] 12345678_XE1_1234567
- 2. After confirming your request on mail, Send a package via shipping carrier which you prefer.
- ※ For unconfirmed return package, Refund is not available. Please send us a return request by email first before sending a package.
- 3. After getting your returned package, We check items based in return policy.
- 4. Only for passed items based in return policy, We arrange to refund via payment program you used.
Exchange is available only for size and colors before on the same day of the order placement (Based in KST).
Contact us on CS mail as example (email@example.com)
EX) [Exchange Request] 12345678_XE1_1234567
After you get the package, We do not have an exchange policy due to international shipping reasons.
So we would like to ask to follow a return policy.