- XEXYMIX will gladly accept unworn, unwashed products with original tags in sellable condition for return within 7 days after receiving the items.
- All top items with the enclosed bra pads should be returned with the bra pads.
We currently do not generate return labels for international shipments.
Customers will be responsible for return shipments. and all extra costs (import duties, taxes and custom clearance and etcs) are deducted from return values. We are not responsible for any lost or stolen merchandise that occurs during return shipping.
- If your final order value after being deducted refund value is below USD 120, the free shipping amount of 20.00 USD will be deducted from your refund amount.
In the case of pre-paid shipping fees, there will not be any deductions from your refund amount.
※ Non-Returnable Items ※
- Washed, torn, perfumed sprayed, items without tags are not returnable.
- For hygiene purposes, panties and beauty items are not returnable.
HOW TO PROCESS RETURNS?
1. Contact us by email (firstname.lastname@example.org) stating the subject as below with the items you want to get a refund for.
EX) [Refund Request] 12345678_XE1_1234567
- 2. After receiving a confirmation email from one of our assistants, please send the package to our location as directed.
※ NOTICE ※
Please note that all expenses incurred by not confirming the following matters are borne by the customer.
- Unconfirmed packages won't be available for refund. Please make sure to send us a return request by email before sending the package.
- Please note that customs clearance has become difficult these days, and in the event of any of the following situations, the process may be delayed for a long time or returned again.
1. If the number of products sent is different from the list of products checked with the CS team (the number of products of different types is measured individually).
2. If the price(USD) of the product is different (It must be written as the product price(USD) informed on the My Page).
- 3. After receiving your returned package, we will thoroughly check the items according to our return policy.
- 4. Only after we have processed and confirmed your returns, we proceed with a refund. We will let you know via email.
You may change only sizes and colors of your selected item(s) on the same day you place your order (based on Korean Standard Time).
Please contact us via email: email@example.com
EX) [Exchange Request] 12345678_XE1_1234567
- We are currently not set up for exchanges due to international shipping reasons, so please follow our return policy.